FAQs (Frequently Asked Questions)
Card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal.
When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the Eleanore & the Lost shop.
What countries do you ship to?
We ship Worldwide!
What currencies do you accept?
All prices are listed in Pounds Sterling (GBP) by default. You have the option to see the price in some of the other major currencies by changing the currency in the top tight corner of the screen. The currency conversion you will be charged will be done by the payment method chosen based on their current rates of conversion.
Once I order something - what happens next?
You will receive an order confirmation per email after placing your order. Your order will be processed and dispatched within 7 business days. When your order has been shipped, you will receive an email to let you know.
When will my order be processed?
Your order will be processed and dispatched within 7 business days. You will receive an email to let you know.
How do I know if my order has been shipped?
You will receive a dispatch notification by email as soon as your order has been shipped. The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 7 business days.
When can I expect my order?
All orders should arrive within a few working days of the order being dispatched, however, please allow extra time for delivery on international orders as delivery time to some countries may vary.
Can I change my order?
We might be able to change your order if it hasn't been shipped yet. Please contact email@example.com as soon as possible and don't forget to include your order number and name.
What is your return policy?
If the item received is defective in any way, simply email us a picture of the item and its defect within 14 days of purchase at firstname.lastname@example.org and we will arrange to have a replacement sent to you!
If an item received is damaged or defective in any way, please email a picture of the item, including the defect, within 14 days of purchase to email@example.com and we will arrange to have a replacement sent to you. Depending on where you live, the time taken for your replacement to reach you will vary.
Music items cannot be refunded.